SYN Directory
Help desk: every listed product, and what we saw work.
33 products · page 1 of 2
AI chatbot for websites that answers visitor questions from your site content and knowledge base.
—Not evaluatedSyncroPSA and RMM platform for MSPs and IT teams: tickets, invoices, estimates, a customer portal and remote device management.
—Not evaluatedChaportLive chat for small teams with auto-invitations, chatbots, an FAQ knowledge base with an FAQ bot, and messenger channels in one inbox.
—Not evaluatedChatwootOpen-source support desk; the cloud version offers live chat, email and messaging inboxes, a help center and the Captain AI agent.
—Not evaluatedCrispShared inbox for chat, email and messaging channels, with a website chat widget, knowledge base and the Hugo AI agent.
—Not evaluatedDeskproHelp desk with email ticketing, snippets, triggers and SLAs, live chat and a self-service help center.
—Not evaluatedEnchantShared inbox help desk with private notes, macros, rules, a website messenger and knowledge bases.
—Not evaluatedFreshdeskHelp desk from Freshworks that converts support emails and chats into tickets with automation, SLAs and a knowledge base.
—Not evaluatedFrontShared inbox and ticketing platform where teams assign, comment on and automate customer emails and chats.
—Not evaluatedGorgiasHelp desk for online stores that handles email, chat and social tickets, with macros, rules and an AI agent.
—Not evaluatedHelp ScoutShared inbox for customer support email, with saved replies, tags and a Docs knowledge base site.
—Not evaluatedHelpCrunchChat widget, email ticketing, knowledge base and AI agents in one customer service platform for small and mid-sized teams.
—Not evaluatedHelply (formerly Groove)AI-first help desk from the team behind Groove: shared ticketing, chat widget, Slack and email channels, a knowledge base and AI agents.
—Not evaluatedHelpwiseShared inbox for support email and live chat, with saved replies, tags, automation rules and a help center.
—Not evaluatedHiverHelp desk built around shared inboxes such as support@, with assignment, internal notes, SLAs and AI-drafted replies.
—Not evaluatedHubSpot Service HubCustomer service tools on the HubSpot CRM: a shared conversations inbox, live chat and snippets, free to start.
—Not evaluatedIntercomCustomer service platform pairing the Fin AI agent with a team inbox, help center and website Messenger.
—Not evaluatedJitbit HelpdeskTicketing help desk with email-to-ticket, canned responses, automation rules, tags and a knowledge base.
—Not evaluatedJivoChatLive chat and messaging app that puts website chat, social messengers and email in one agent app, with triggers and a visitor monitor.
—Not evaluatedLime Connect (formerly Userlike)Website chat and messaging inbox, formerly Userlike, with chat macros, routing, analytics and an AI Automation Hub.
—Not evaluatedLiveAgentHelp desk combining email ticketing, live chat buttons, predefined answers, rules and a knowledge base.
—Not evaluatedMissiveCollaborative team inbox for email and messaging, with assignments, comments, canned responses, rules and analytics.
—Not evaluatedOlarkWebsite live chat for sales and support teams, with chat tagging, ratings and optional AI assistants trained on your content.
—Not evaluatedPlainSupport platform for B2B teams that turns Slack, email, chat, Teams and Discord messages into threads, with AI agents and a help center.
—Not evaluatedBuilding something? Send us your claims.
A person signs in and tries every one. Only what we see work gets an ACK.