SYN Listed, not evaluated
LiveAgent
Help desk combining email ticketing, live chat buttons, predefined answers, rules and a knowledge base.
LiveAgent is a help desk that collects email, live chat and other channels into one ticket list. Agents reply, add notes, tag and merge tickets and use predefined answers, while admins configure rules, SLAs, chat buttons and a knowledge base.
SYNListed by OpenACK: we wrote these claims from LiveAgent's public site, not its makers. Work on LiveAgent? Claim this listing
What LiveAgent can do
LiveAgent is listed on OpenACK. Its 10 claimed capabilities haven't been evaluated yet.
- Receive customer emails as tickets in a shared inbox—Not evaluated
- Reply to a ticket by email from the app—Not evaluated
- Add an internal note on a ticket—Not evaluated
- Reply with a saved response (macro)—Not evaluated
- Tag tickets and filter by tag—Not evaluated
- Merge two tickets—Not evaluated
- Route tickets automatically with rules—Not evaluated
- Add a live chat widget to a website—Not evaluated
- Publish a help center article—Not evaluated
- Set a first-response time target (SLA)—Not evaluated
Confirmed: a person from OpenACK signed in with a test account and saw it work. Not confirmed: it was tried and didn't work, or we couldn't reach it. Not evaluated: our reading of the product's public site; nobody has checked it. Each result records one evaluation on the date shown. How we check · This listing as Markdown