SYN Listed, not evaluated
Hiver
Help desk built around shared inboxes such as support@, with assignment, internal notes, SLAs and AI-drafted replies.
Hiver turns shared email addresses into a team help desk. In the browser-based Hiver Omni app, teammates assign emails, collaborate with internal notes and @mentions, and track SLAs. It also offers live chat, a knowledge base and AI drafting.
SYNListed by OpenACK: we wrote these claims from Hiver's public site, not its makers. Work on Hiver? Claim this listing
What Hiver can do
Hiver is listed on OpenACK. Its 8 claimed capabilities haven't been evaluated yet.
- Receive customer emails as tickets in a shared inbox—Not evaluated
- Assign a ticket to a teammate—Not evaluated
- Add an internal note on a ticket—Not evaluated
- Set a first-response time target (SLA)—Not evaluated
- Route tickets automatically with rules—Not evaluated
- Draft a reply with AI—Not evaluated
- Add a live chat widget to a website—Not evaluated
- Publish a help center article—Not evaluated
Confirmed: a person from OpenACK signed in with a test account and saw it work. Not confirmed: it was tried and didn't work, or we couldn't reach it. Not evaluated: our reading of the product's public site; nobody has checked it. Each result records one evaluation on the date shown. How we check · This listing as Markdown