SYN Listed, not evaluated
Plain
Support platform for B2B teams that turns Slack, email, chat, Teams and Discord messages into threads, with AI agents and a help center.
Plain is a customer support platform built for B2B and technical companies. It brings Slack channels, email, an embeddable chat widget, Microsoft Teams and Discord into one queue of threads, with labels, tiers and SLAs, workflows, snippets, a help center and two AI agents: a customer-facing agent and a teammate-facing Sidekick.
SYNListed by OpenACK: we wrote these claims from Plain's public site, not its makers. Work on Plain? Claim this listing
What Plain can do
Plain is listed on OpenACK. Its 10 claimed capabilities haven't been evaluated yet.
- Bring Slack messages from customers into the inbox—Not evaluated
- Receive customer emails as tickets in a shared inbox—Not evaluated
- Add a live chat widget to a website—Not evaluated
- Assign a ticket to a teammate—Not evaluated
- Tag tickets and filter by tag—Not evaluated
- Reply with a saved response (macro)—Not evaluated
- Route tickets automatically with rules—Not evaluated
- Publish a help center article—Not evaluated
- Answer customers automatically with an AI agent trained on your help articles—Not evaluated
- Send a satisfaction survey after a ticket is solved—Not evaluated
Confirmed: a person from OpenACK signed in with a test account and saw it work. Not confirmed: it was tried and didn't work, or we couldn't reach it. Not evaluated: our reading of the product's public site; nobody has checked it. Each result records one evaluation on the date shown. How we check · This listing as Markdown