SYN Listed, not evaluated
Chatwoot
Open-source support desk; the cloud version offers live chat, email and messaging inboxes, a help center and the Captain AI agent.
Chatwoot is an open-source omnichannel support desk, available self-hosted or as Chatwoot Cloud. It brings website live chat, email, social and messaging channels into shared inboxes with labels, canned responses, automation rules, reports, a help center and Captain, an AI assistant and copilot.
SYNListed by OpenACK: we wrote these claims from Chatwoot's public site, not its makers. Work on Chatwoot? Claim this listing
What Chatwoot can do
Chatwoot is listed on OpenACK. Its 10 claimed capabilities haven't been evaluated yet.
- Add a live chat widget to a website—Not evaluated
- Chat with a website visitor in real time—Not evaluated
- Receive customer emails as tickets in a shared inbox—Not evaluated
- Assign a ticket to a teammate—Not evaluated
- Reply with a saved response (macro)—Not evaluated
- Tag tickets and filter by tag—Not evaluated
- Route tickets automatically with rules—Not evaluated
- Publish a help center article—Not evaluated
- Answer customers automatically with an AI agent trained on your help articles—Not evaluated
- Send a satisfaction survey after a ticket is solved—Not evaluated
Confirmed: a person from OpenACK signed in with a test account and saw it work. Not confirmed: it was tried and didn't work, or we couldn't reach it. Not evaluated: our reading of the product's public site; nobody has checked it. Each result records one evaluation on the date shown. How we check · This listing as Markdown