SYN Listed, not evaluated
Helply (formerly Groove)
AI-first help desk from the team behind Groove: shared ticketing, chat widget, Slack and email channels, a knowledge base and AI agents.
Helply is the AI-first support platform that groovehq.com now redirects to; existing Groove accounts keep running as Classic Groove. It combines an inbox for email, chat widget and Slack conversations with views, routing rules, internal notes, a knowledge base and AI agents that answer customers or assist your team. Plans include unlimited users and charge for AI credits.
SYNListed by OpenACK: we wrote these claims from Helply (formerly Groove)'s public site, not its makers. Work on Helply (formerly Groove)? Claim this listing
What Helply (formerly Groove) can do
Helply (formerly Groove) is listed on OpenACK. Its 8 claimed capabilities haven't been evaluated yet.
- Receive customer emails as tickets in a shared inbox—Not evaluated
- Add a live chat widget to a website—Not evaluated
- Bring Slack messages from customers into the inbox—Not evaluated
- Add an internal note on a ticket—Not evaluated
- Route tickets automatically with rules—Not evaluated
- Publish a help center article—Not evaluated
- Draft a reply with AI—Not evaluated
- See a report of response times—Not evaluated
Confirmed: a person from OpenACK signed in with a test account and saw it work. Not confirmed: it was tried and didn't work, or we couldn't reach it. Not evaluated: our reading of the product's public site; nobody has checked it. Each result records one evaluation on the date shown. How we check · This listing as Markdown