SYN Listed, not evaluated
Deskpro
Help desk with email ticketing, snippets, triggers and SLAs, live chat and a self-service help center.
Deskpro is a help desk that turns support emails into tickets with owners and SLA timers. It includes reusable reply snippets, triggers and escalations, live chat and a knowledge base for a self-service help center. It is available as a cloud service or self-hosted.
SYNListed by OpenACK: we wrote these claims from Deskpro's public site, not its makers. Work on Deskpro? Claim this listing
What Deskpro can do
Deskpro is listed on OpenACK. Its 8 claimed capabilities haven't been evaluated yet.
- Receive customer emails as tickets in a shared inbox—Not evaluated
- Assign a ticket to a teammate—Not evaluated
- Reply with a saved response (macro)—Not evaluated
- Route tickets automatically with rules—Not evaluated
- Set a first-response time target (SLA)—Not evaluated
- Add a live chat widget to a website—Not evaluated
- Chat with a website visitor in real time—Not evaluated
- Publish a help center article—Not evaluated
Confirmed: a person from OpenACK signed in with a test account and saw it work. Not confirmed: it was tried and didn't work, or we couldn't reach it. Not evaluated: our reading of the product's public site; nobody has checked it. Each result records one evaluation on the date shown. How we check · This listing as Markdown