SYN Listed, not evaluated
Front
Shared inbox and ticketing platform where teams assign, comment on and automate customer emails and chats.
Front puts customer email and other channels into shared inboxes that a team works together. Teammates assign conversations, discuss them in internal comments, reply with message templates and automate routing with rules. It also includes a knowledge base and a chat widget.
SYNListed by OpenACK: we wrote these claims from Front's public site, not its makers. Work on Front? Claim this listing
What Front can do
Front is listed on OpenACK. Its 9 claimed capabilities haven't been evaluated yet.
- Receive customer emails as tickets in a shared inbox—Not evaluated
- Assign a ticket to a teammate—Not evaluated
- Add an internal note on a ticket—Not evaluated
- Reply with a saved response (macro)—Not evaluated
- Tag tickets and filter by tag—Not evaluated
- Merge two tickets—Not evaluated
- Route tickets automatically with rules—Not evaluated
- Publish a help center article—Not evaluated
- Add a live chat widget to a website—Not evaluated
Confirmed: a person from OpenACK signed in with a test account and saw it work. Not confirmed: it was tried and didn't work, or we couldn't reach it. Not evaluated: our reading of the product's public site; nobody has checked it. Each result records one evaluation on the date shown. How we check · This listing as Markdown