SYN Listed, not evaluated
Enchant
Shared inbox help desk with private notes, macros, rules, a website messenger and knowledge bases.
Enchant is customer service software with omnichannel shared inboxes, a website messenger for live chat and knowledge bases. Teams handle tickets with private notes, macros and automation rules, and organize queues with smart folders.
SYNListed by OpenACK: we wrote these claims from Enchant's public site, not its makers. Work on Enchant? Claim this listing
What Enchant can do
Enchant is listed on OpenACK. Its 8 claimed capabilities haven't been evaluated yet.
- Receive customer emails as tickets in a shared inbox—Not evaluated
- Add an internal note on a ticket—Not evaluated
- Reply with a saved response (macro)—Not evaluated
- Route tickets automatically with rules—Not evaluated
- Build a ticket queue with a smart folder—Not evaluated
- Add a live chat widget to a website—Not evaluated
- Chat with a website visitor in real time—Not evaluated
- Publish a help center article—Not evaluated
Confirmed: a person from OpenACK signed in with a test account and saw it work. Not confirmed: it was tried and didn't work, or we couldn't reach it. Not evaluated: our reading of the product's public site; nobody has checked it. Each result records one evaluation on the date shown. How we check · This listing as Markdown