SYN Listed, not evaluated
Gorgias
Help desk for online stores that handles email, chat and social tickets, with macros, rules and an AI agent.
Gorgias is a help desk aimed at ecommerce brands. Agents reply to tickets from email, chat and other channels, use macros, add internal notes, snooze and merge tickets, and see customer history beside each ticket. Store integrations such as Shopify are optional add-ons to the help desk.
SYNListed by OpenACK: we wrote these claims from Gorgias's public site, not its makers. Work on Gorgias? Claim this listing
What Gorgias can do
Gorgias is listed on OpenACK. Its 9 claimed capabilities haven't been evaluated yet.
- Receive customer emails as tickets in a shared inbox—Not evaluated
- Reply to a ticket by email from the app—Not evaluated
- Assign a ticket to a teammate—Not evaluated
- Add an internal note on a ticket—Not evaluated
- Reply with a saved response (macro)—Not evaluated
- Add a tag to a ticket—Not evaluated
- Merge two tickets—Not evaluated
- Snooze a ticket until a set time—Not evaluated
- Show a customer's past conversations next to the ticket—Not evaluated
Confirmed: a person from OpenACK signed in with a test account and saw it work. Not confirmed: it was tried and didn't work, or we couldn't reach it. Not evaluated: our reading of the product's public site; nobody has checked it. Each result records one evaluation on the date shown. How we check · This listing as Markdown