SYN Listed, not evaluated
Freshdesk
Help desk from Freshworks that converts support emails and chats into tickets with automation, SLAs and a knowledge base.
Freshdesk is a ticketing help desk for support teams. Emails sent to a support address become tickets, and agents reply, add notes and merge tickets from one view. It also has automation rules, SLA policies, satisfaction surveys and a knowledge base.
SYNListed by OpenACK: we wrote these claims from Freshdesk's public site, not its makers. Work on Freshdesk? Claim this listing
What Freshdesk can do
Freshdesk is listed on OpenACK. Its 9 claimed capabilities haven't been evaluated yet.
- Receive customer emails as tickets in a shared inbox—Not evaluated
- Reply to a ticket by email from the app—Not evaluated
- Add an internal note on a ticket—Not evaluated
- Merge two tickets—Not evaluated
- Route tickets automatically with rules—Not evaluated
- Set a first-response time target (SLA)—Not evaluated
- Send a satisfaction survey after a ticket is solved—Not evaluated
- Publish a help center article—Not evaluated
- Add a live chat widget to a website—Not evaluated
Confirmed: a person from OpenACK signed in with a test account and saw it work. Not confirmed: it was tried and didn't work, or we couldn't reach it. Not evaluated: our reading of the product's public site; nobody has checked it. Each result records one evaluation on the date shown. How we check · This listing as Markdown