SYN Listed, not evaluated
Jitbit Helpdesk
Ticketing help desk with email-to-ticket, canned responses, automation rules, tags and a knowledge base.
Jitbit Helpdesk is a ticketing system available as a hosted (SaaS) service or self-hosted. Incoming email becomes tickets that technicians take over, reply to, merge and close. It includes canned responses, tags, automation rules, a support widget, a knowledge base and built-in reports.
SYNListed by OpenACK: we wrote these claims from Jitbit Helpdesk's public site, not its makers. Work on Jitbit Helpdesk? Claim this listing
What Jitbit Helpdesk can do
Jitbit Helpdesk is listed on OpenACK. Its 10 claimed capabilities haven't been evaluated yet.
- Receive customer emails as tickets in a shared inbox—Not evaluated
- Reply to a ticket by email from the app—Not evaluated
- Take over a ticket to assign it to yourself—Not evaluated
- Close a ticket to mark it resolved—Not evaluated
- Merge two tickets—Not evaluated
- Reply with a saved response (macro)—Not evaluated
- Tag tickets and filter by tag—Not evaluated
- Route tickets automatically with rules—Not evaluated
- Publish a help center article—Not evaluated
- See a report of response times—Not evaluated
Confirmed: a person from OpenACK signed in with a test account and saw it work. Not confirmed: it was tried and didn't work, or we couldn't reach it. Not evaluated: our reading of the product's public site; nobody has checked it. Each result records one evaluation on the date shown. How we check · This listing as Markdown