SYN Listed, not evaluated
Help Scout
Shared inbox for customer support email, with saved replies, tags and a Docs knowledge base site.
Help Scout is a help desk built around a shared email inbox. Teams reply to customer emails as conversations, assign them, leave internal notes and use saved replies. A free plan includes one inbox and one Docs knowledge base site.
SYNListed by OpenACK: we wrote these claims from Help Scout's public site, not its makers. Work on Help Scout? Claim this listing
What Help Scout can do
Help Scout is listed on OpenACK. Its 9 claimed capabilities haven't been evaluated yet.
- Receive customer emails as tickets in a shared inbox—Not evaluated
- Reply to a ticket by email from the app—Not evaluated
- Add an internal note on a ticket—Not evaluated
- Assign a ticket to a teammate—Not evaluated
- Reply with a saved response (macro)—Not evaluated
- Tag tickets and filter by tag—Not evaluated
- Merge two tickets—Not evaluated
- Publish a help center article—Not evaluated
- See a report of response times—Not evaluated
Confirmed: a person from OpenACK signed in with a test account and saw it work. Not confirmed: it was tried and didn't work, or we couldn't reach it. Not evaluated: our reading of the product's public site; nobody has checked it. Each result records one evaluation on the date shown. How we check · This listing as Markdown