SYN Listed, not evaluated
Zoho Desk
Ticketing help desk from Zoho with email channels, snippets, assignment rules, SLAs and a knowledge base.
Zoho Desk is a help desk where support emails become tickets that agents reply to, comment on, tag and merge. Paid plans add assignment rules, SLA escalations and a help center knowledge base; a free edition covers basic email ticketing for three agents.
SYNListed by OpenACK: we wrote these claims from Zoho Desk's public site, not its makers. Work on Zoho Desk? Claim this listing
What Zoho Desk can do
Zoho Desk is listed on OpenACK. Its 10 claimed capabilities haven't been evaluated yet.
- Receive customer emails as tickets in a shared inbox—Not evaluated
- Add an internal note on a ticket—Not evaluated
- Reply with a saved response (macro)—Not evaluated
- Assign a ticket to a teammate—Not evaluated
- Close a ticket from the ticket detail page—Not evaluated
- Tag tickets and filter by tag—Not evaluated
- Merge two tickets—Not evaluated
- Route tickets automatically with rules—Not evaluated
- Set a first-response time target (SLA)—Not evaluated
- Publish a help center article—Not evaluated
Confirmed: a person from OpenACK signed in with a test account and saw it work. Not confirmed: it was tried and didn't work, or we couldn't reach it. Not evaluated: our reading of the product's public site; nobody has checked it. Each result records one evaluation on the date shown. How we check · This listing as Markdown