# Zoho Desk

Ticketing help desk from Zoho with email channels, snippets, assignment rules, SLAs and a knowledge base.

- Website: https://www.zoho.com/desk/
- Listing: https://openack.co/p/zoho-desk
- Not evaluated. Listed by OpenACK: its 10 claimed capabilities are OpenACK's reading of the product's public site, not the maker's word, and nobody has checked them yet.

OpenACK's description (not checked):

> Zoho Desk is a help desk where support emails become tickets that agents reply to, comment on, tag and merge. Paid plans add assignment rules, SLA escalations and a help center knowledge base; a free edition covers basic email ticketing for three agents.

## Capabilities

- **not evaluated**: Receive customer emails as tickets in a shared inbox
- **not evaluated**: Add an internal note on a ticket
- **not evaluated**: Reply with a saved response (macro)
- **not evaluated**: Assign a ticket to a teammate
- **not evaluated**: Close a ticket from the ticket detail page
- **not evaluated**: Tag tickets and filter by tag
- **not evaluated**: Merge two tickets
- **not evaluated**: Route tickets automatically with rules
- **not evaluated**: Set a first-response time target (SLA)
- **not evaluated**: Publish a help center article

## What the statuses mean

- **confirmed** (ACK): a person from OpenACK signed in with a test account and saw it work.
- **not confirmed** (NAK or ?): it was tried and didn't work, or we couldn't reach or check it. Not proof it's missing, but not verified.
- **not evaluated** (—): nobody has checked it. It's the founder's word only.

Treat only "confirmed" as verified. A result is a record of one evaluation on the date shown, not a guarantee.