# Plain

Support platform for B2B teams that turns Slack, email, chat, Teams and Discord messages into threads, with AI agents and a help center.

- Website: https://www.plain.com/
- Listing: https://openack.co/p/plain
- Not evaluated. Listed by OpenACK: its 10 claimed capabilities are OpenACK's reading of the product's public site, not the maker's word, and nobody has checked them yet.

OpenACK's description (not checked):

> Plain is a customer support platform built for B2B and technical companies. It brings Slack channels, email, an embeddable chat widget, Microsoft Teams and Discord into one queue of threads, with labels, tiers and SLAs, workflows, snippets, a help center and two AI agents: a customer-facing agent and a teammate-facing Sidekick.

## Capabilities

- **not evaluated**: Bring Slack messages from customers into the inbox
- **not evaluated**: Receive customer emails as tickets in a shared inbox
- **not evaluated**: Add a live chat widget to a website
- **not evaluated**: Assign a ticket to a teammate
- **not evaluated**: Tag tickets and filter by tag
- **not evaluated**: Reply with a saved response (macro)
- **not evaluated**: Route tickets automatically with rules
- **not evaluated**: Publish a help center article
- **not evaluated**: Answer customers automatically with an AI agent trained on your help articles
- **not evaluated**: Send a satisfaction survey after a ticket is solved

## What the statuses mean

- **confirmed** (ACK): a person from OpenACK signed in with a test account and saw it work.
- **not confirmed** (NAK or ?): it was tried and didn't work, or we couldn't reach or check it. Not proof it's missing, but not verified.
- **not evaluated** (—): nobody has checked it. It's the founder's word only.

Treat only "confirmed" as verified. A result is a record of one evaluation on the date shown, not a guarantee.