# LiveAgent

Help desk combining email ticketing, live chat buttons, predefined answers, rules and a knowledge base.

- Website: https://www.liveagent.com/
- Listing: https://openack.co/p/liveagent
- Not evaluated. Listed by OpenACK: its 10 claimed capabilities are OpenACK's reading of the product's public site, not the maker's word, and nobody has checked them yet.

OpenACK's description (not checked):

> LiveAgent is a help desk that collects email, live chat and other channels into one ticket list. Agents reply, add notes, tag and merge tickets and use predefined answers, while admins configure rules, SLAs, chat buttons and a knowledge base.

## Capabilities

- **not evaluated**: Receive customer emails as tickets in a shared inbox
- **not evaluated**: Reply to a ticket by email from the app
- **not evaluated**: Add an internal note on a ticket
- **not evaluated**: Reply with a saved response (macro)
- **not evaluated**: Tag tickets and filter by tag
- **not evaluated**: Merge two tickets
- **not evaluated**: Route tickets automatically with rules
- **not evaluated**: Add a live chat widget to a website
- **not evaluated**: Publish a help center article
- **not evaluated**: Set a first-response time target (SLA)

## What the statuses mean

- **confirmed** (ACK): a person from OpenACK signed in with a test account and saw it work.
- **not confirmed** (NAK or ?): it was tried and didn't work, or we couldn't reach or check it. Not proof it's missing, but not verified.
- **not evaluated** (—): nobody has checked it. It's the founder's word only.

Treat only "confirmed" as verified. A result is a record of one evaluation on the date shown, not a guarantee.