# Hiver

Help desk built around shared inboxes such as support@, with assignment, internal notes, SLAs and AI-drafted replies.

- Website: https://hiverhq.com/
- Listing: https://openack.co/p/hiver
- Not evaluated. Listed by OpenACK: its 8 claimed capabilities are OpenACK's reading of the product's public site, not the maker's word, and nobody has checked them yet.

OpenACK's description (not checked):

> Hiver turns shared email addresses into a team help desk. In the browser-based Hiver Omni app, teammates assign emails, collaborate with internal notes and @mentions, and track SLAs. It also offers live chat, a knowledge base and AI drafting.

## Capabilities

- **not evaluated**: Receive customer emails as tickets in a shared inbox
- **not evaluated**: Assign a ticket to a teammate
- **not evaluated**: Add an internal note on a ticket
- **not evaluated**: Set a first-response time target (SLA)
- **not evaluated**: Route tickets automatically with rules
- **not evaluated**: Draft a reply with AI
- **not evaluated**: Add a live chat widget to a website
- **not evaluated**: Publish a help center article

## What the statuses mean

- **confirmed** (ACK): a person from OpenACK signed in with a test account and saw it work.
- **not confirmed** (NAK or ?): it was tried and didn't work, or we couldn't reach or check it. Not proof it's missing, but not verified.
- **not evaluated** (—): nobody has checked it. It's the founder's word only.

Treat only "confirmed" as verified. A result is a record of one evaluation on the date shown, not a guarantee.