# Helply (formerly Groove)

AI-first help desk from the team behind Groove: shared ticketing, chat widget, Slack and email channels, a knowledge base and AI agents.

- Website: https://helply.com/
- Listing: https://openack.co/p/helply-formerly-groove
- Not evaluated. Listed by OpenACK: its 8 claimed capabilities are OpenACK's reading of the product's public site, not the maker's word, and nobody has checked them yet.

OpenACK's description (not checked):

> Helply is the AI-first support platform that groovehq.com now redirects to; existing Groove accounts keep running as Classic Groove. It combines an inbox for email, chat widget and Slack conversations with views, routing rules, internal notes, a knowledge base and AI agents that answer customers or assist your team. Plans include unlimited users and charge for AI credits.

## Capabilities

- **not evaluated**: Receive customer emails as tickets in a shared inbox
- **not evaluated**: Add a live chat widget to a website
- **not evaluated**: Bring Slack messages from customers into the inbox
- **not evaluated**: Add an internal note on a ticket
- **not evaluated**: Route tickets automatically with rules
- **not evaluated**: Publish a help center article
- **not evaluated**: Draft a reply with AI
- **not evaluated**: See a report of response times

## What the statuses mean

- **confirmed** (ACK): a person from OpenACK signed in with a test account and saw it work.
- **not confirmed** (NAK or ?): it was tried and didn't work, or we couldn't reach or check it. Not proof it's missing, but not verified.
- **not evaluated** (—): nobody has checked it. It's the founder's word only.

Treat only "confirmed" as verified. A result is a record of one evaluation on the date shown, not a guarantee.