# Help Scout

Shared inbox for customer support email, with saved replies, tags and a Docs knowledge base site.

- Website: https://www.helpscout.com/
- Listing: https://openack.co/p/help-scout
- Not evaluated. Listed by OpenACK: its 9 claimed capabilities are OpenACK's reading of the product's public site, not the maker's word, and nobody has checked them yet.

OpenACK's description (not checked):

> Help Scout is a help desk built around a shared email inbox. Teams reply to customer emails as conversations, assign them, leave internal notes and use saved replies. A free plan includes one inbox and one Docs knowledge base site.

## Capabilities

- **not evaluated**: Receive customer emails as tickets in a shared inbox
- **not evaluated**: Reply to a ticket by email from the app
- **not evaluated**: Add an internal note on a ticket
- **not evaluated**: Assign a ticket to a teammate
- **not evaluated**: Reply with a saved response (macro)
- **not evaluated**: Tag tickets and filter by tag
- **not evaluated**: Merge two tickets
- **not evaluated**: Publish a help center article
- **not evaluated**: See a report of response times

## What the statuses mean

- **confirmed** (ACK): a person from OpenACK signed in with a test account and saw it work.
- **not confirmed** (NAK or ?): it was tried and didn't work, or we couldn't reach or check it. Not proof it's missing, but not verified.
- **not evaluated** (—): nobody has checked it. It's the founder's word only.

Treat only "confirmed" as verified. A result is a record of one evaluation on the date shown, not a guarantee.