# Gorgias

Help desk for online stores that handles email, chat and social tickets, with macros, rules and an AI agent.

- Website: https://www.gorgias.com/
- Listing: https://openack.co/p/gorgias
- Not evaluated. Listed by OpenACK: its 9 claimed capabilities are OpenACK's reading of the product's public site, not the maker's word, and nobody has checked them yet.

OpenACK's description (not checked):

> Gorgias is a help desk aimed at ecommerce brands. Agents reply to tickets from email, chat and other channels, use macros, add internal notes, snooze and merge tickets, and see customer history beside each ticket. Store integrations such as Shopify are optional add-ons to the help desk.

## Capabilities

- **not evaluated**: Receive customer emails as tickets in a shared inbox
- **not evaluated**: Reply to a ticket by email from the app
- **not evaluated**: Assign a ticket to a teammate
- **not evaluated**: Add an internal note on a ticket
- **not evaluated**: Reply with a saved response (macro)
- **not evaluated**: Add a tag to a ticket
- **not evaluated**: Merge two tickets
- **not evaluated**: Snooze a ticket until a set time
- **not evaluated**: Show a customer's past conversations next to the ticket

## What the statuses mean

- **confirmed** (ACK): a person from OpenACK signed in with a test account and saw it work.
- **not confirmed** (NAK or ?): it was tried and didn't work, or we couldn't reach or check it. Not proof it's missing, but not verified.
- **not evaluated** (—): nobody has checked it. It's the founder's word only.

Treat only "confirmed" as verified. A result is a record of one evaluation on the date shown, not a guarantee.