# Chatwoot

Open-source support desk; the cloud version offers live chat, email and messaging inboxes, a help center and the Captain AI agent.

- Website: https://www.chatwoot.com/
- Listing: https://openack.co/p/chatwoot
- Not evaluated. Listed by OpenACK: its 10 claimed capabilities are OpenACK's reading of the product's public site, not the maker's word, and nobody has checked them yet.

OpenACK's description (not checked):

> Chatwoot is an open-source omnichannel support desk, available self-hosted or as Chatwoot Cloud. It brings website live chat, email, social and messaging channels into shared inboxes with labels, canned responses, automation rules, reports, a help center and Captain, an AI assistant and copilot.

## Capabilities

- **not evaluated**: Add a live chat widget to a website
- **not evaluated**: Chat with a website visitor in real time
- **not evaluated**: Receive customer emails as tickets in a shared inbox
- **not evaluated**: Assign a ticket to a teammate
- **not evaluated**: Reply with a saved response (macro)
- **not evaluated**: Tag tickets and filter by tag
- **not evaluated**: Route tickets automatically with rules
- **not evaluated**: Publish a help center article
- **not evaluated**: Answer customers automatically with an AI agent trained on your help articles
- **not evaluated**: Send a satisfaction survey after a ticket is solved

## What the statuses mean

- **confirmed** (ACK): a person from OpenACK signed in with a test account and saw it work.
- **not confirmed** (NAK or ?): it was tried and didn't work, or we couldn't reach or check it. Not proof it's missing, but not verified.
- **not evaluated** (—): nobody has checked it. It's the founder's word only.

Treat only "confirmed" as verified. A result is a record of one evaluation on the date shown, not a guarantee.