SYN Listed, not evaluated
Zendesk
Customer service software that turns emails, chats and messages into tickets agents work from one workspace.
Zendesk is a help desk where support teams handle customer requests as tickets. It includes email and messaging channels, macros, business rules such as triggers, and a help center for self-service articles.
SYNListed by OpenACK: we wrote these claims from Zendesk's public site, not its makers. Work on Zendesk? Claim this listing
What Zendesk can do
Zendesk is listed on OpenACK. Its 10 claimed capabilities haven't been evaluated yet.
- Receive customer emails as tickets in a shared inbox—Not evaluated
- Reply to a ticket by email from the app—Not evaluated
- Add an internal note on a ticket—Not evaluated
- Assign a ticket to a teammate—Not evaluated
- Set a ticket's status to pending or solved—Not evaluated
- Reply with a saved response (macro)—Not evaluated
- Tag tickets and filter by tag—Not evaluated
- Route tickets automatically with rules—Not evaluated
- Merge two tickets—Not evaluated
- Publish a help center article—Not evaluated
Confirmed: a person from OpenACK signed in with a test account and saw it work. Not confirmed: it was tried and didn't work, or we couldn't reach it. Not evaluated: our reading of the product's public site; nobody has checked it. Each result records one evaluation on the date shown. How we check · This listing as Markdown