SYN Listed, not evaluated
Zammad
Open-source help desk, offered hosted, with email ticketing, macros, triggers, SLAs, chat and a knowledge base.
Zammad is an open-source help desk available as a hosted service or self-hosted. Emails become tickets that agents reply to, annotate with internal notes, assign and merge, with macros, triggers, SLAs, a website chat and a knowledge base.
SYNListed by OpenACK: we wrote these claims from Zammad's public site, not its makers. Work on Zammad? Claim this listing
What Zammad can do
Zammad is listed on OpenACK. Its 10 claimed capabilities haven't been evaluated yet.
- Receive customer emails as tickets in a shared inbox—Not evaluated
- Reply to a ticket by email from the app—Not evaluated
- Add an internal note on a ticket—Not evaluated
- Assign a ticket to a teammate—Not evaluated
- Reply with a saved response (macro)—Not evaluated
- Merge two tickets—Not evaluated
- Route tickets automatically with rules—Not evaluated
- Set a first-response time target (SLA)—Not evaluated
- Add a live chat widget to a website—Not evaluated
- Publish a help center article—Not evaluated
Confirmed: a person from OpenACK signed in with a test account and saw it work. Not confirmed: it was tried and didn't work, or we couldn't reach it. Not evaluated: our reading of the product's public site; nobody has checked it. Each result records one evaluation on the date shown. How we check · This listing as Markdown