SYN Listed, not evaluated
Trengo
Omnichannel team inbox for email, website chat, WhatsApp and social messages, with automation rules, a help centre and an AI agent.
Trengo is a shared inbox that combines email, website live chat, WhatsApp, social media and voice. Teams assign conversations, use quick replies and labels, automate with rules, flowbots and AI journeys, publish a help centre, and deploy an AI agent trained on their knowledge.
SYNListed by OpenACK: we wrote these claims from Trengo's public site, not its makers. Work on Trengo? Claim this listing
What Trengo can do
Trengo is listed on OpenACK. Its 10 claimed capabilities haven't been evaluated yet.
- Add a live chat widget to a website—Not evaluated
- Chat with a website visitor in real time—Not evaluated
- Send an automatic greeting to website visitors—Not evaluated
- Receive customer emails as tickets in a shared inbox—Not evaluated
- Assign a ticket to a teammate—Not evaluated
- Reply with a saved response (macro)—Not evaluated
- Tag tickets and filter by tag—Not evaluated
- Route tickets automatically with rules—Not evaluated
- Publish a help center article—Not evaluated
- Send a satisfaction survey after a ticket is solved—Not evaluated
Confirmed: a person from OpenACK signed in with a test account and saw it work. Not confirmed: it was tried and didn't work, or we couldn't reach it. Not evaluated: our reading of the product's public site; nobody has checked it. Each result records one evaluation on the date shown. How we check · This listing as Markdown