# Tidio

Live chat, email ticketing and chatbot Flows for small businesses, with the Lyro AI agent answering from your own content.

- Website: https://www.tidio.com/
- Listing: https://openack.co/p/tidio
- Not evaluated. Listed by OpenACK: its 10 claimed capabilities are OpenACK's reading of the product's public site, not the maker's word, and nobody has checked them yet.

OpenACK's description (not checked):

> Tidio combines a website chat widget, a shared inbox for chats and email tickets, a visual chatbot builder called Flows and Lyro, an AI agent that answers from knowledge you provide. It is aimed at small and e-commerce businesses and connects to Shopify, WordPress and other site builders.

## Capabilities

- **not evaluated**: Add a live chat widget to a website
- **not evaluated**: Chat with a website visitor in real time
- **not evaluated**: See who is on your website right now
- **not evaluated**: Build a chatbot flow without code
- **not evaluated**: Receive customer emails as tickets in a shared inbox
- **not evaluated**: Assign a ticket to a teammate
- **not evaluated**: Add an internal note on a ticket
- **not evaluated**: Reply with a saved response (macro)
- **not evaluated**: Answer customers automatically with an AI agent trained on your help articles
- **not evaluated**: Draft a reply with AI

## What the statuses mean

- **confirmed** (ACK): a person from OpenACK signed in with a test account and saw it work.
- **not confirmed** (NAK or ?): it was tried and didn't work, or we couldn't reach or check it. Not proof it's missing, but not verified.
- **not evaluated** (—): nobody has checked it. It's the founder's word only.

Treat only "confirmed" as verified. A result is a record of one evaluation on the date shown, not a guarantee.