# Olark

Website live chat for sales and support teams, with chat tagging, ratings and optional AI assistants trained on your content.

- Website: https://www.olark.com/
- Listing: https://openack.co/p/olark
- Not evaluated. Listed by OpenACK: its 9 claimed capabilities are OpenACK's reading of the product's public site, not the maker's word, and nobody has checked them yet.

OpenACK's description (not checked):

> Olark is a website live chat tool. Agents answer visitors from a browser chat console, with shortcuts, notes, tags, chat ratings and transcripts. Olark also offers AI assistants that answer from imported knowledge sources, plus real-time tags and alerts that flag important chats while the visitor is still on the site.

## Capabilities

- **not evaluated**: Add a live chat widget to a website
- **not evaluated**: Chat with a website visitor in real time
- **not evaluated**: Collect a visitor's email when no one is online
- **not evaluated**: Add an internal note on a ticket
- **not evaluated**: Tag tickets and filter by tag
- **not evaluated**: Reply with a saved response (macro)
- **not evaluated**: Send a satisfaction survey after a ticket is solved
- **not evaluated**: Answer customers automatically with an AI agent trained on your help articles
- **not evaluated**: Tag chats automatically from a plain-English rule

## What the statuses mean

- **confirmed** (ACK): a person from OpenACK signed in with a test account and saw it work.
- **not confirmed** (NAK or ?): it was tried and didn't work, or we couldn't reach or check it. Not proof it's missing, but not verified.
- **not evaluated** (—): nobody has checked it. It's the founder's word only.

Treat only "confirmed" as verified. A result is a record of one evaluation on the date shown, not a guarantee.