# Lime Connect (formerly Userlike)

Website chat and messaging inbox, formerly Userlike, with chat macros, routing, analytics and an AI Automation Hub.

- Website: https://connect.lime-technologies.com/en/
- Listing: https://openack.co/p/lime-connect-formerly-userlike
- Not evaluated. Listed by OpenACK: its 8 claimed capabilities are OpenACK's reading of the product's public site, not the maker's word, and nobody has checked them yet.

OpenACK's description (not checked):

> Lime Connect is the new name of Userlike, a German customer messaging platform. Teams handle website chat and messaging channels in the Message Center, route chats to operators, answer with macros and categorize with topics, and can automate answers through an AI Automation Hub built on a central knowledge base. New accounts start with a 14-day trial of Pro features, then drop to a free plan.

## Capabilities

- **not evaluated**: Add a live chat widget to a website
- **not evaluated**: Chat with a website visitor in real time
- **not evaluated**: Send an automatic greeting to website visitors
- **not evaluated**: Reply with a saved response (macro)
- **not evaluated**: Tag tickets and filter by tag
- **not evaluated**: Route tickets automatically with rules
- **not evaluated**: Answer customers automatically with an AI agent trained on your help articles
- **not evaluated**: See a report of response times

## What the statuses mean

- **confirmed** (ACK): a person from OpenACK signed in with a test account and saw it work.
- **not confirmed** (NAK or ?): it was tried and didn't work, or we couldn't reach or check it. Not proof it's missing, but not verified.
- **not evaluated** (—): nobody has checked it. It's the founder's word only.

Treat only "confirmed" as verified. A result is a record of one evaluation on the date shown, not a guarantee.