# Intercom

Customer service platform pairing the Fin AI agent with a team inbox, help center and website Messenger.

- Website: https://www.intercom.com/
- Listing: https://openack.co/p/intercom
- Not evaluated. Listed by OpenACK: its 9 claimed capabilities are OpenACK's reading of the product's public site, not the maker's word, and nobody has checked them yet.

OpenACK's description (not checked):

> Intercom combines an AI agent called Fin, which answers customers from your support content, with a shared inbox where teammates handle conversations and tickets. It also includes macros, inbox views, a help center and a Messenger for websites.

## Capabilities

- **not evaluated**: Answer customers automatically with an AI agent trained on your help articles
- **not evaluated**: Assign a ticket to a teammate
- **not evaluated**: Add an internal note on a ticket
- **not evaluated**: Reply with a saved response (macro)
- **not evaluated**: Merge two tickets
- **not evaluated**: Snooze a conversation until a set time
- **not evaluated**: Close a conversation from the inbox
- **not evaluated**: Expand a short note into a full reply with AI Compose
- **not evaluated**: Create a custom inbox view

## What the statuses mean

- **confirmed** (ACK): a person from OpenACK signed in with a test account and saw it work.
- **not confirmed** (NAK or ?): it was tried and didn't work, or we couldn't reach or check it. Not proof it's missing, but not verified.
- **not evaluated** (—): nobody has checked it. It's the founder's word only.

Treat only "confirmed" as verified. A result is a record of one evaluation on the date shown, not a guarantee.