# HubSpot Service Hub

Customer service tools on the HubSpot CRM: a shared conversations inbox, live chat and snippets, free to start.

- Website: https://www.hubspot.com/products/service/help-desk
- Listing: https://openack.co/p/hubspot-service-hub
- Not evaluated. Listed by OpenACK: its 7 claimed capabilities are OpenACK's reading of the product's public site, not the maker's word, and nobody has checked them yet.

OpenACK's description (not checked):

> HubSpot Service Hub is HubSpot's customer service software, connected to its CRM. The free tools include a conversations inbox for team email and live chat, conversation assignment, internal comments and a small number of snippets; paid editions add help desk ticketing features, SLAs and a knowledge base.

## Capabilities

- **not evaluated**: Receive customer emails in a shared team inbox
- **not evaluated**: Reply to a ticket by email from the app
- **not evaluated**: Assign a ticket to a teammate
- **not evaluated**: Add an internal note on a ticket
- **not evaluated**: Reply with a saved response (macro)
- **not evaluated**: Add a live chat widget to a website
- **not evaluated**: Chat with a website visitor in real time

## What the statuses mean

- **confirmed** (ACK): a person from OpenACK signed in with a test account and saw it work.
- **not confirmed** (NAK or ?): it was tried and didn't work, or we couldn't reach or check it. Not proof it's missing, but not verified.
- **not evaluated** (—): nobody has checked it. It's the founder's word only.

Treat only "confirmed" as verified. A result is a record of one evaluation on the date shown, not a guarantee.