# Helpwise

Shared inbox for support email and live chat, with saved replies, tags, automation rules and a help center.

- Website: https://helpwise.io/
- Listing: https://openack.co/p/helpwise
- Not evaluated. Listed by OpenACK: its 6 claimed capabilities are OpenACK's reading of the product's public site, not the maker's word, and nobody has checked them yet.

OpenACK's description (not checked):

> Helpwise is a shared inbox for customer support teams. It connects email inboxes and live chat, lets teammates collaborate with notes and mentions, and offers saved replies, tags, automation rules and a help center.

## Capabilities

- **not evaluated**: Receive customer emails as tickets in a shared inbox
- **not evaluated**: Reply with a saved response (macro)
- **not evaluated**: Tag tickets and filter by tag
- **not evaluated**: Route tickets automatically with rules
- **not evaluated**: Add a live chat widget to a website
- **not evaluated**: Publish a help center article

## What the statuses mean

- **confirmed** (ACK): a person from OpenACK signed in with a test account and saw it work.
- **not confirmed** (NAK or ?): it was tried and didn't work, or we couldn't reach or check it. Not proof it's missing, but not verified.
- **not evaluated** (—): nobody has checked it. It's the founder's word only.

Treat only "confirmed" as verified. A result is a record of one evaluation on the date shown, not a guarantee.