# Grafana Cloud IRM

On-call schedules, alert escalation and incident management inside Grafana Cloud.

- Website: https://grafana.com/products/cloud/irm/
- Listing: https://openack.co/p/grafana-cloud-irm
- Not evaluated. Listed by OpenACK: its 8 claimed capabilities are OpenACK's reading of the product's public site, not the maker's word, and nobody has checked them yet.

OpenACK's description (not checked):

> Grafana IRM is the on-call and incident response part of Grafana Cloud, combining the former Grafana OnCall and Grafana Incident. Alerts from Grafana and other tools are grouped and escalated to on-call responders, and incidents can be declared from Grafana or Slack. The free tier allows three active IRM users a month.

## Capabilities

- **not evaluated**: Send an alert to the service from a webhook or email
- **not evaluated**: Set who gets alerted with an on-call schedule
- **not evaluated**: Escalate an alert if nobody acknowledges it
- **not evaluated**: Acknowledge and resolve an alert
- **not evaluated**: Get an alert by SMS or phone call
- **not evaluated**: Get an alert in Slack
- **not evaluated**: Declare an incident from Slack
- **not evaluated**: Write a postmortem from an incident timeline

## What the statuses mean

- **confirmed** (ACK): a person from OpenACK signed in with a test account and saw it work.
- **not confirmed** (NAK or ?): it was tried and didn't work, or we couldn't reach or check it. Not proof it's missing, but not verified.
- **not evaluated** (—): nobody has checked it. It's the founder's word only.

Treat only "confirmed" as verified. A result is a record of one evaluation on the date shown, not a guarantee.